Dear AT&T Wireless management…
I have had to pay my mobile phone bill late on a few occasions over the years, but I have always paid as soon as I was able, in full, and without question. This time, however, I am pushed to the very edge of my fiscal ability, when I am forced to realign my priorities and consider what services and resources will be absolutely necessary to help me get me through this very difficult period in our history. So, I would like to share the following thoughts with you…
Your rates, your late fees, and the cost of your products have not only become excessive, but are out-of-touch with and indifferent to these difficult times. It would seem prudent for AT&T, Sprint, Verizon, and Nextel to adapt — when global economies are collapsing, and millions of people are losing their jobs and homes every month — so as to retain their respective client base and keep their employees employed. I suspect that if the telecommunications industry does not make the necessary adjustments, both it and its employees may be next on the chopping block. But to add a personal dimension to the challenges presented, though I have a societally valuable and contributive role, I am an independent photojournalist and an artist, and thus monetarily undervalued, at least in the United States. So, though I should have equal access to quality services and products, it would seems that I do not make an income that will afford me a functional phone with its associated services.
As for the reality of my current situation, though I would like to use my mobile phone more often, I don’t. This is because my calls are regularly dropped, I have to piece together sentences that are broken, and/or the signal is so poor that I have to put effort into going outdoors with the hope that it will connect properly. As a result, 90% of my communications occur on a land line or through my email and Facebook profile. Though these options might not provide me with the perceived instant gratification, geographic mobility, and convenience of a mobile phone, they are a small fraction of the cost. And honestly, as expensive as it is for me to have a mobile phone, it has benefitted me very little while in its current incarnation, mostly adding another source of stress and frustration.
If you would like to retain your clientele, I suggest you make the necessary adjustments very soon. However, if you would like to retain me as a client, I would like to know asap if you will waive my late fee, consider reducing my monthly bill, and provide me with a better phone, without attempting to bind me with unrealistic commitments? If not, I will be researching other options for mobile phone service, or simply drop it altogether until it can functionally serve my needs.
Finally, because I am an independent journalist and I speak for many others, I feel compelled to share this letter in its entirety with my extensive network of friends, acquaintances, colleagues, and my online communities for consideration.
Thank you for taking the time to understand my concerns. I look forward to hearing from you and discussing a fair and reasonable compromise.